Hague Apostille Process

This organization employed many foreigners, who were required to apostille (legalize) their documents per the Hague Convention. As the process was complicated, it was presenting an undue burden on the HR team, who was not properly equipped to handle the large volume of questions. Management wanted to deploy an eLearning solution to walk employees through the process, address common concerns, and provide a running record of the employees currently engaged in the process.

Info

Software: Adobe Captivate v12.3

Usage: Approximately ~80% of the foreign staff

Result: HR reported fielding much fewer questions than normal. Many foreign staff felt the process was less obtuse than before.